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Roles not found in GRC CUP 5.3

Hi All,

We are facing the below issues.

1. Roles are existed in the GRC CUP.

2. At the time of raising the GRC Request [Ex: Change Account], we are unable to find roles [when we search the roles]

"No Roles Found" Message came. It is suddenly happen.

Kindly suggest what we will do?

----

Thanks,

Vijay

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    author's profile photo Former Member
    Former Member
    Posted on Dec 24, 2013 at 05:44 AM

    Hi Vijay,

    Attached screen shot shows the role selection screen .

    It has following parameters to search a Role.


    1.System
    2.Select the Tye of Access
    3.Application area
    4.Business Process
    5.Subprocess
    6.Role/Profile/Group name
    7.Role/Profile/Group description
    8.Functional area
    9.Company


    Pls check whether all the attributes are correctly maintained in CUP for the role you are searching.


    If for example : say you are Business Process is ABC while searcing the role and if its not maintained in CUP under Configuration-->Roles then you will get this error. Make sure right search parameters are selected while searcing the role.


    Get back for any queries.


    Regards,

    Rohini Joshi


    Screen shot.png (71.8 kB)
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  • Posted on Dec 23, 2013 at 07:18 AM

    Hi Vijay,

    Please check the below option in GRC CUP for your roles. It should be enable and provision.

    Regards,

    Madhu.


    pastedImage_0.png (149.0 kB)
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  • Posted on Dec 23, 2013 at 07:23 AM

    Hi Vijay,

    Did you recently upgrade to any SP level or patch ? If yes, plese ensure that the .xml files are uploaded corresponding to the level.

    Additonally, please check you are not trying to search the roles on any wrong criteria, eg Business process, company etc.

    Also, please see the connection to ECC connector is up and running.

    Hope this would be helpful.

    Best Regards,

    Shreya Gupta


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