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Roles not found in GRC CUP 5.3

Former Member
0 Kudos

Hi All,

We are facing the below issues.

1. Roles are existed in the GRC CUP.

2. At the time of raising the GRC Request [Ex: Change Account], we are unable to find roles [when we search the roles]

"No Roles Found" Message came. It is suddenly happen.

Kindly suggest what we will do?

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Thanks,

Vijay

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Vijay,

Attached screen shot shows the role selection screen .

It has following parameters to search a Role.


1.System
2.Select the Tye of Access
3.Application area
4.Business Process
5.Subprocess
6.Role/Profile/Group name
7.Role/Profile/Group description
8.Functional area
9.Company


Pls check whether all the attributes are correctly maintained in CUP for the role you are searching.


If for example : say you are  Business Process is ABC while searcing the role and if its not maintained in CUP under Configuration-->Roles then you will get this error. Make sure right search parameters are selected while searcing the role.


Get back for any queries.


Regards,

Rohini Joshi

Former Member
0 Kudos

Hi All - Thanks for all of them.

My problem has been resolved.

Solution: All the roles imported with Company Name.

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Regards,

Vijay

Answers (2)

Answers (2)

former_member225453
Active Participant
0 Kudos

Hi Vijay,

Did you recently upgrade to any SP level or patch ? If yes, plese ensure that the .xml files are uploaded corresponding to the level.

Additonally, please check you are not trying to search the roles on any wrong criteria, eg Business process, company etc.

Also, please see the connection to ECC connector is up and running.

Hope this would be helpful.

Best Regards,

Shreya Gupta


Former Member
0 Kudos

Hi Shreya,

We are not upgraded the Patch level for the GRC.

And we checked connectors, its working fine. It is suddenly happen.

----

Thanks

Vijay

madhusap
Active Contributor
0 Kudos

Hi Vijay,

Please check the below option in GRC CUP for your roles. It should be enable and provision.

Regards,

Madhu.

Former Member
0 Kudos

Hi Madhu,

Thanks for reply.

In my case not finding that screen shot.

Can you suggest, how go about?

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Thanks

Vijay

madhusap
Active Contributor
0 Kudos

Hi Vijay,

From the configuration tab search for the role and if it is available check it status. If it is enable or enable and provision and you are not finding it during request creation, please check if the search attributes you are selecting during role search are creating any issue.

If possible please share the error screenshot.

Regards,

Madhu.

Former Member
0 Kudos

Hi Madhu,

I checked role status is Enable and Provision.

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Thanks

Vijay

madhusap
Active Contributor
0 Kudos

Hi Vijay,

If possible please share the error screenshot. Also confirm, if this is happening suddenly as it used to work fine before?


Regards,

Madhu.