SSM transport of Goal Diagram custom image file

[rodolfo_bermudezneubauer3]

Hi,

After our latest transport to production all our Goal Diagram's custom images are missing and the system displays "Unable to load image file" in the frontend and Goal Diagram Editor. Though we can simply re-load this image directly in the GD editor in Production, we have a lot of Contexts and wonder if anyone has come across this and knows a workaround . We have searched for OSS Notes and found nothing related.

Anyone else experienced this behavior? Could we possibly just copy the images in bulk from DEV to PRD without having to re-transport (our Export takes quite a while)?

Appreciate any suggestions..

Thanks!

Regards,

Rodolfo

[former_member182649]

Rodolfo,

This can happen with a version update because the actual image does not get transported. However loading the image once into the new system makes the image available again as the references are there.

We updated a system yesterday to SP09 HF1 and the Strategy Map was missing. Loading the image in again once to one context and it was then available to all 45 contexts!

Don't forget to run the Calculate all Scorecard Objects so as to push through the status indicators onto the Strategy map!

Regards

Colin

[Former Member]

Hi Rodolfo, i'm not sure if i understood your problem, but i think the images must be located manually in production in the same directory hierarchy(path) as in dev,thats beacause the transport tool doesn´t copy the images, only the SSM front end. Try to see where the images are located in DEV, and then manually copy the images to PROD to a directory with the exactly name and hierarchy. Hope this helps, let me know how everything works after this. Regards.