Printing error web intelligence BO BOE BI

[Former Member]

Running BO 4 SP6, Client using IE9 and Java 7 U45 SE

When modifying reports, then select the print option I get this error?

Works fine in Java 6.

ava.lang.NullPointerException

  at com.sap.webi.toolkit.ui.UIFactory.createTitledBorder(UIFactory.java:525)

  at com.sap.webi.ui.dialog.print.PrintDialog.createScalingPanel(PrintDialog.java:756)

  at com.sap.webi.ui.dialog.print.PrintDialog.createContentPanel(PrintDialog.java:395)

  at com.sap.webi.toolkit.ui.dialog.RCStandardDialogPane.createContentPanel(RCStandardDialogPane.java:51)

  at com.sap.webi.toolkit.ui.dialog.RCStandardDialogPane.getContentPanel(RCStandardDialogPane.java:107)

  at com.sap.webi.toolkit.ui.dialog.RCStandardDialogPane.createLayerPanel(RCStandardDialogPane.java:80)

  at com.sap.webi.toolkit.ui.dialog.RCStandardDialogPane.getLayeredPanel(RCStandardDialogPane.java:148)

  at com.sap.webi.toolkit.ui.dialog.RCStandardDialogPane.updateComponents(RCStandardDialogPane.java:160)

  at com.sap.webi.toolkit.ui.dialog.RCStandardDialogPane.initComponents(RCStandardDialogPane.java:154)

  at com.jidesoft.dialog.StandardDialog.initComponents(Unknown Source)

  at com.jidesoft.dialog.StandardDialog.initialize(Unknown Source)

  at com.jidesoft.dialog.StandardDialog.pack(Unknown Source)

  at com.sap.webi.toolkit.ui.dialog.GenericDialog.pack(GenericDialog.java:110)

  at com.sap.webi.ui.dialog.print.PrintDialog.<init>(PrintDialog.java:164)

  at com.sap.webi.ui.action.PrintDocAction.onExecute(PrintDocAction.java:55)

  at com.sap.webi.toolkit.ui.action.WebIAction.execute(WebIAction.java:476)

  at com.sap.webi.toolkit.ui.action.WebIAction.actionPerformed(WebIAction.java:448)

  at com.sap.webi.ui.action.type.ContextAction.actionPerformed(ContextAction.java:80)

  at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)

  at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)

  at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)

  at javax.swing.DefaultButtonModel.setPressed(Unknown Source)

  at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)

  at java.awt.AWTEventMulticaster.mouseReleased(Unknown Source)

  at java.awt.Component.processMouseEvent(Unknown Source)

  at javax.swing.JComponent.processMouseEvent(Unknown Source)

  at java.awt.Component.processEvent(Unknown Source)

  at java.awt.Container.processEvent(Unknown Source)

  at java.awt.Component.dispatchEventImpl(Unknown Source)

  at java.awt.Container.dispatchEventImpl(Unknown Source)

  at java.awt.Component.dispatchEvent(Unknown Source)

  at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)

  at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)

  at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)

  at java.awt.Container.dispatchEventImpl(Unknown Source)

  at java.awt.Component.dispatchEvent(Unknown Source)

  at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

  at java.awt.EventQueue.access$200(Unknown Source)

  at java.awt.EventQueue$3.run(Unknown Source)

  at java.awt.EventQueue$3.run(Unknown Source)

  at java.security.AccessController.doPrivileged(Native Method)

  at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

  at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

  at java.awt.EventQueue$4.run(Unknown Source)

  at java.awt.EventQueue$4.run(Unknown Source)

  at java.security.AccessController.doPrivileged(Native Method)

  at java.security.ProtectionDomain$1.doIntersectionPrivilege(Unknown Source)

  at java.awt.EventQueue.dispatchEvent(Unknown Source)

  at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

  at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

  at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

  at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

  at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

  at java.awt.EventDispatchThread.run(Unknown Source)

Any ideas?

[Former Member · Accepted solution]

Hi Craig ,

Please try to change the default modify prefrences and check if the issue occurs.

1. Login to BI launchpad and on the top right corner click on prefrences

2. On the left pane select Web intelligence and in the Modify options select WEB

3. Save the changes and now try to print the webi report

[Former Member · Accepted solution]

This is how we already have them set in preferences.

[former_member191664 · Accepted solution]

Hi,

This is a known issue.  Check out SAP BO KB 1809788 - Error while printing Webi in modify mode from Launchpad on http://service.sap.com/sap/support/notes/1809788

"java.lang.NullPointerException

   at com.sap.webi.toolkit.ui.UIFactory.createTitledBorder(UIFactory.java:525)

   at com.sap.webi.ui.dialog.print.PrintDialog.createScalingPanel(PrintDialog.java:756)

   at com.sap.webi.ui.dialog.print.PrintDialog.createContentPanel(PrintDialog.java:395)

   at com.sap.webi.toolkit.ui.dialog.RCStandardDialogPane.createContentPanel(RCStandardDialogPane.java:51)....

Cause

The JRE being used is latest

Resolution

If SP04 is used, downgrade the Java version to 1.6.0_25.

If SP05 and above is used then downgrade the Java version to 1.7.0.0 (no updates on top of 1.7)

It is generally not recommended to use the most latest version available in the market as they are not tested.

Note:

In 4.1, there is no error even with updates on 1.7 JRE"

Hope this helps,

Jin-Chong

[Former Member · Accepted solution]

We are now and 4.1 and works fine. There are other issues but I'll start different discussions for this. Thanks for the comments, advice and support.

Craig

[andrew_dale]

I am also suffereing from this problem and found this topic while searching

for ino, there is a second SAP support note

http://service.sap.com/sap/support/notes/1787145

this says:  

• The issue has been identified and logged under Problem Report ID ADAPT01677028
• The bug has been fixed on patch 5.6, on patch 6.1 and on Support Pack (SP)
  07

that SAP note is a bit more useful than  http://service.sap.com/sap/support/notes/1809788

regards

Andrew

[TammyPowlas]

Moving to the BI Platform space

Also did you search for this issue prior to posting, per SCN rules of engagement?

[Former Member]

Moving to the BI platform space? I did search for the issue but did not find anything helpful. Thanks.

[Former Member]

That works and open's as a PDF. However, if we miss the java version (Rich Internet Application) in BO 4.0, we will be missing following functionality:

- Edit or create BEx dataprovider  - We don’t use this

- BI Web Services

- Data Tab

- Create conditional formatting (aka alerters)

- Change Dataprovider

- Create report on analysis view

[Former Member]

Is this happening for any specific universe or reports or for any universe and any reports?

[Former Member]

Any universe and all reports.

Licence keys are valid.

[Former Member]

Does all the browsers have the same issue? Does it work in rich client?

[Former Member]

We only use IE but I have tried chrome and IE.

Work in rich client? excuse me if that's a dumb question. How would I run it in rich client?

[Former Member]

Sorry, installed the desktop rich client version and this works fine.

[Former Member]

Great... that means its just a issue with the browser, I will suggest to update the browser and Java and that should fix your issue..

[Former Member]

The browser is IE9 and all updates have been applied to this version. Java is the current version 'jre1.7.0_45'. I've removed, re installed. Installed a new Windows 7 machine, installed java and the same issue.

[Former Member]

So how you checked for the Java 6 is working?

Can you check with chrome or firefox?

[Former Member]

Java 6 update 43 is working, I tested this on a machine. It works in both IE and chrome.

Using Java 7 U45 it does not work in IE or chrome.

[Former Member]

Can you change the launchpad preference > Webi > and make the view and modify as Web

And see if you still see the error as this opens report using HTML