Error Document Viewer - Problem opening pdf files, showing black screen

[Former Member]

Hi,

We have a problem with the Document Viewer in our ERP system. We can not open pdf files correctly, some of them are correctly open but some are not displayed by the viewer showing black screen.

The archiving on LIKP object produces no errors, but the displaying of the attached document crashes in some cases.

The parameters of the extension PDF management were included.

This is our SYSTEM STATUS:

Do you have any idea on how to fix this bug??

Thanks for any hints!!!

Best Regards

Nicola

[former_member204787]

Hi Nicola,

I hope that Every one working on  latest ECL viwer 7.0  patch level 14. Please check for users who are unable to display drawings.

Regards,

chandu.