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Error Document Viewer - Problem opening pdf files, showing black screen


We have a problem with the Document Viewer in our ERP system. We can not open pdf files correctly, some of them are correctly open but some are not displayed by the viewer showing black screen.

The archiving on LIKP object produces no errors, but the displaying of the attached document crashes in some cases.

The parameters of the extension PDF management were included.

This is our SYSTEM STATUS:

Immagine in linea 2

Immagine in linea 3

Do you have any idea on how to fix this bug??

Thanks for any hints!!!

Best Regards


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1 Answer

  • Posted on Dec 27, 2013 at 04:06 AM

    Hi Nicola,

    I hope that Every one working on latest ECL viwer 7.0 patch level 14. Please check for users who are unable to display drawings.



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