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Former Member

Bounce Management

Hi,

I have a scenario wherein I have to create a campaign and execute it with commumincation medium as "Email". Now I want to know how may emails got bounced. It could be hard or soft bounce. I have done settings mentioned in SAP note 897730 - Prerequisites for Bounce Management. Also I have defined rule policy.

My confusion here is, how would campaign pick up rule policy set up by me? I am not sure about exact configuration steps required in this area.

any pointer for configuration steps in this scenario would be of great help.

Regards,

Nikhil

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    author's profile photo Former Member
    Former Member
    Posted on Dec 31, 2013 at 10:26 PM

    Nikhil,

    did you do all the below steps

    The Mailform which you use in Campaign should have ERMS Context. Once the campaign gets executed and sends the emails, the mailserver will recieve a bounceback and based on the crtieria you define in the ERMS Rule, the bounceback emails meet the condition and gets the ERMS rule executed.

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    Configure SMTP and SAPconnect

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    Create RFC system user and receiving e-mail addresses for ERMS

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    Define receiving e-mail addresses (transaction CRMC_IC_AUIADDR)

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    Map receiving e-mail address to ERMS workflow (transaction SO28)

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    Assign agent for e-mail handling (transaction CRM_ERMS_WF_CUST)

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    Activate event linking (transaction CRM_ERMS_WF_CUST)

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    Maintain sender e-mail addresses (transaction CRM_ERMS_OUTG_EMAIL)

    .

    .

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    Create ERMS Policies and Rules (extremely, utterly & completely mandatory)

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  • Posted on Dec 20, 2013 at 12:47 PM

    Hello Nikhil,

    To get an insight for the configuration steps of Bounce Management and Rule Policies, please follow the below link :

    Bounce Rules - Bounce Management - SAP Library

    Let me know if you need any more help.

    Regards,

    Devashish

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