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Why does SDN go down constantly? Is it EP crashing?

One of our developers was on SDN this morning and noticed that the site was down . . again.

I logged in myself and got a familiar "Application Stopped!" message from EP.

What is the story? Maybe 85% of the time, I can log into SDN and use it without encountering any EP issues. But 85% problem-free visits is just not an acceptable service level. If SAP can't keep their own software up, I'm not optimistic for the rest of us.

We're implementing EP for our company-wide intranet next year, and SDN is one of the few indicators I have for the quality of this piece of software. My perception is that it is constantly crashing. Is that perception valid? Maybe the following data would help:

What is the average # service outages per day for SDN?

(I would love to get dates and times to see if they match with our observed dates and times)

What is the average service restoration window?

What are typical causes of service outages?

<end rant>

Thanks,

Jennifer Mills

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  • Posted on Oct 19, 2005 at 06:41 PM

    Hello Jennifer,

    as Mark Finnern mentioned in his Weblog <a href="/people/mark.finnern/blog/2005/10/10/small-announcements">Small Announcements</a> SDN is currently in a upgrade process. So please be patient. As I remember from the year before SDN was up 99%.

    How large will your EP Intranet Deployment be?

    Regards

    Gregor

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    • I feel your pain Jennifer. As the rest have indicated, they are doing an upgrade to the system. All I can say is that our portal installation is running smoothly, so not all instances of EP will be problemsome. Granted, we only have about 20-30 users at any given time, but still running smoothly. Good luck with your EP project.

      Regards,

      Rich Heilman

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