ZMHF Action Issue

[Sajid]

I am having problem with ZMHF. When ZMHF it is first created from ZMCR, I see below two actions available, but I was only expecting "Set to In Development". Why is also showing "Pass RICEF to development Test".

These are related Actions:

ZMHF_IN_PROCESS - Set to "In Development" - (E0002)

ZMHF_TO_BE_DEVTESTED - Pass RICEF to development Test - (E0011)

Here is my status table for ZMHF.

What do I need to check?

Regards

Sajid

[Former Member · Accepted solution]

Hi Sajid,

Go to sppfcadm ->select CRM_ORDER ->click conition configuration -> ZMHF action profile -> Pass RICEF to development Test -> schedule condition

if you gave the below condition, it will appear in the created status .

&CRM Service Process.User Status&  [*] E0001++HFHEAD 

and    &CRM Service Process.ErrorFreeFlag&  = X

So if you only expecting "Set to In Development"  action in created , then change the schedule condition of  "Pass RICEF to development Test"  to E002 as show below,

&CRM Service Process.User Status&  [*] E0002++HFHEAD 

and    &CRM Service Process.ErrorFreeFlag&  = X

once you changed the condition to E0002, it will appear in " In Development" status instead of "created " status.

It will solve your issue.

Rg,

Karthik

[Sajid]

Karthik,

I had the correct status but wrong operator in schedule condition. Instead of "and", I had it as "or". It solved the problem once I changed to "and". Thanks a bunch. You da man.

Jansi,

Thanks for your help as well.

Regards

Sajid

[Former Member]

Hi Sajid,

In CHARM status profile what is 24,25,26? Have you copied your ZMHF from SMHF? what is the lowest value for ZMHF_TO_BE_DEVTESTED?

But basically charm status controlled via actions, Check the action profile, do you set any condition to display these actions.

refer the screenshot here for more reference Change Request Management (ChaRM) - How to enhance the standard workflow - SAP IT Service Management...

Thanks

Jansi