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Former Member
Oct 19, 2005 at 02:15 PM

Service Complaints Cause Codes - Config Question

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Hi All,

I am trying to delete a cause code setup for service complaints which is not used in the system using the following IMG path -> Catalog Codes and Profiles -> Define Code Groups and Codes for Catalogs.

When I try to delete, I get an error saying the code is used. I see that the usage checkbox on this is checked. However, I do not know what process sets this field. I tried adding a new cause code and created a complaint with that cause code and it didn't set the checkbox.

Anyone knows what sets this field and how can I uncheck and delete the cause code from the config?

Thanks!