Skip to Content

Workitem not disappearing from inbox after approval


Hi Experts,

We are facing issue while approving workitems through SAP inbox. The workitem does not get disappear after approval/sent for rework/rejection, it stays in SAP inbox.

Any pointers on this issue?

Thanks.

Regards,

Sanjana

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

6 Answers

  • avatar image
    Former Member
    Dec 18, 2013 at 11:12 PM

    use the SWIA transaction and execute the specific workitems, select the workitem and press button ‘Complete Manually’. With this the workflow gets to ‘complete’ status

    Add comment
    10|10000 characters needed characters exceeded

  • Dec 18, 2013 at 11:05 PM

    What is the workflow? What SAP release? Usually it means that the workitem wasn't completed meaning the status of the workitem wasn't changed. Depending on the workflow, the status is changed explicitely or implicitely.

    Add comment
    10|10000 characters needed characters exceeded

  • Dec 19, 2013 at 04:53 AM

    Hi,

       check what type of workitem this is, Synchronus or Asynchronus. If Asychronus then terminating event should trigger to complete it, otherwise it will   stay in the inbox

    Also check Complete Manually need to be  done or not

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Dec 19, 2013 at 05:02 AM

    Is this SBWP or UWL?

    Check SWI1, it will tell you what happened.

    Add comment
    10|10000 characters needed characters exceeded

  • Dec 19, 2013 at 09:45 AM

    Hi,

    check the workflow log, if it stays in SBWP then in all probability it is in a loop.

    Kind regards, Rob Dielemans

    Add comment
    10|10000 characters needed characters exceeded

  • Dec 20, 2013 at 08:15 AM

    Issue is occurring when trying to approve from SBWP , after approval workitem does not disappear from SAP inbox.

    Regards,

    Sanjana

    Add comment
    10|10000 characters needed characters exceeded