Mail Content of the Notification sent to the Approver

[Former Member]

Hi All,

In SRM BRF Shopping Cart workflow a HTML email notification is sent to the Agent/Approver of the Workitem.

This email notifications contains a table (HTML Email) containing the line item details of the Shopping Cart.

We have an issue in the details which are printed in this line item table.

Please help me understand how and where this HTML Email is formed ? Is it composed and triggered by standard SAP or there is some custom BADI via which this HTML email with table is composed.

I read through other formums and checked BADI BBP_OFFLINE_APP_BADI. But we don't have this BADI implemented.

Thanks,

Sameer Tapre.

[Former Member · Accepted solution]

Hello,

can you post details of the issue in the item table of the email?

Check if you have report /SAPSRM/OFFLINEAPPROVALSEND scheduled in your system. This is the report used to send approval emails.

you can implement the BBP_OFFLINE_APP_BADI to change the email content.

Regards,

Sushil

[Former Member · Accepted solution]

Hi Sushil,

Thanks for the response. Yeah we have the report  /SAPSRM/OFFLINEAPPROVALSEND scheduled in the system.

The issue is as below.

Suppose there is only one line item in the shopping cart but there are 3 WBS elements in the account assignment.

The total cost of the line item is distributed across all 3 WBS elements like 30 %,, 40 % and 30 %.

Now in the table, 3 rows are printed and in all the 3 rows same cost is displayed. It does not display the cost according to percentage.

As we don't have the BADI BBP_OFFLINE_APP_BADI implemented I believe the values in the table are printed by standard SAP.

Thanks,

Sameer Tapre.

[Former Member · Accepted solution]

If this an issue in SAP code, you can raise it as an issue to SAP for a fix.

Regards,

Sushil.

[laurent_burtaire · Accepted solution]

Hello,

check if OSS not 1535508 - Cost distribution in approval emails is relevant for your system and if it could solve your issue.

If not, open an OSS message.

Regards.

Laurent.

[vinita_kasliwal]

Is it related to the budget not being seen correctly in the SC ?