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Former Member
Dec 18, 2013 at 07:02 AM

Rule Modeler to dispatch incident message


Hi expert,

i would like to ask how to dispatch service desk incident message to second level support with Rule Modeler.

does anyone have an example how to set rule condition based on following situation :

if service team is Support desk level 1 or

Recommended priority is high or

Recommended priority is very high then

forward incident message to Support desk level 2

Best Regards,

Rony Jusuf