on 12-17-2013 5:16 AM
Hi Expert,
I have one scenario where a user can do substitution for another user on his behalf i.e. if he is on leave and has forgot to do the substitution. Can this be achieved in sap workflow.
Any suggestion or help will be appreciated.
Regards,
Narayan
Hi,
Use RMPS_SET_SUBSTITUTE trasaction to set substitute
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Hi Uppu
As answered by Anjan, RMPS_SET_SUBSTITUTE is the correct and recommended way.
If you still want to use the FMs, use:
SAP_WAPI_SUBSTITUTE_MAINTAIN
Other helpful ones are:
SAP_WAPI_SUBSTITUTES_GET
SAP_WAPI_SUBSTITUTE_ACTIVATE
SAP_WAPI_SUBSTITUTE_DEACTIVATE
SAP_WAPI_SUBSTITUTE_DELETE
SAP_WAPI_SUBSTITUTE_PROF_GET
SAP_WAPI_SUBSTITUTIONS_GET
SAP_WAPI_SUBSTITUTION_ADOPT
SAP_WAPI_SUBSTITUTION_END
Class CL_SWL_SUBSTITUTION can be used to execute Substitution related functions like Adopt substitution , End substitution Activate Personal Substitutes, Delete Personal Substitute etc .
This will be good choice to build a custom utility with all the options .
As answered by Anjan, RMPS_SET_SUBSTITUTE is a built in transaction and best to use .
Regards, Sarath
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Hi,
In your scenario there is always SWIA to forward workitems.
And you should use the aforementioned report to maintain substitutes for someone else.
If the problem is persistent then your agent assignment does not reflect the business need. Instead of assigning single users assign a task to a position/organizational element/roles/other.
Kind regards, Rob Dielemans
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Hi,
Please use FM SAP_WAPI_SUBSTITUTE_MAINTAIN
Regards,
Ibrahim
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