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Former Member
Dec 16, 2013 at 08:55 AM

Error in RFC destination while creating incident management help ticket

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Hello Gurus

I am new to solution manager and configuring incident management for the first time with the help of ITSM guide....

I stuck on the issue when i tried to create the demo help message from the solution manager itself (help--> create support message) after giving the proper result the error occurred is "Error in local system-: Error in RFC destination the solution manager does not exist" error BCOSO88 occurred...

When i trying to create an incident from web UI its working fine incident is creating and the document is also creating in CRM....

What is the solution for this... I read in one document that u have to create read only RFC and all but now i am not getting that document...

Please help me out on this step wise description will be appreciated...

Second issue is that the client is asking suggestion that shall we go with portal means we can create incident message from portal itself as solman 7.1 is supporting this feature or we will go with traditional way creating a ticket from satellite system itself then check in solman what will be better option....

Early reply should be appreciated...

Thanks and Regards

Prasad Deshpande