Error: ERR_WIS_30270 on Webi document

[Former Member]

We are getting Error: ERR_WIS_30270 with 'loadState' API or 'getMap' API on Webi documents several times while trying to change the Prompt variables or Exporting the documents into spreadsheet.

When i looked for these issue, i found a SAP note 1835777 - How do you prevent the failure in start-up of the SAP BusinessObjects BI Platform 4.0 Docu... recently released addressing this issue.

However, i couldn't able to nail down this issue as i see the document recovery service is running in both of our nodes under APSs.

Howeveer, they are not part of Webi APS. Do you know, why this could happen.

Also, when we export some document which service gets invoked?

Thanks for helping.

Here are the error screenshot.

[Sriram2009]

Hi tilak

Kindly refer the SAP KBA 1892754 - Error : An internal error occured while calling
'loadState' API. (Error: ERR_WIS_30270).

Regards

Ram

[Former Member]

Thanks Ram but the scenario explained in the KBA doesn't applicable for our environment.

thanks,

Tilak

[Former Member]

Hi Thilak;

I went through the note you provided in the initial problem statement. The note does help to a certain extent.

I do agree that in your case the document recovery service is available, however we can come to a conclusion only via the log results.

Can we initiate a tracing on one of the servers while keeping the other stopped for some duration till the error is found?

As soon as the error is observed, the logs can be analyzed and we can try to figure whether the same nte is applicable or not.

[Former Member]

Hi,

Are you using server groups to run these webi reports. if Yes, try to add connectionserver and connectionserver32 to the server group and then refresh these webi reports.

Thanks,

M.Sumesh

[Former Member]

We don't use Server Group Sumesh.

[Former Member]

Is it a intermittent issue or continusly your getting?

if it is intermittent, please check the below sap note

1757240 - OpenDocument call to a report gets errors on the getmap, getblob, or getpages APIs.

[Former Member]

Hi Prasad,

Yes, this error appears intermittently. I checked the SAP Note. This is applicable for OpenDocument call. However, in our case we don't have OpenDocument. It happens while trying to change the prompt or exporting the document.

[former_member191664]

Hi,

This issue is addressed and fixed on BI4.0 SP06 and above.  See from "Release Restrictions ■ SAPBusinessObjects Business Intelligence Suite 4.0 SP8".

ADAPT01663880

Description

When you try to open a report created in XI 3.1 SP05 and migrated to XI 4.0 SP04 patches 2 and 3, the following error messages appear: An internal error occurred while calling 'getMap' API. (Error: ERR_WIS_30270) (Error: INF)

New Behavior

This problem is resolved.

If you already have SP06 or above, I'd suggest you to log a SAP BO support ticket for this.

Hope this helps,

Jin-Chong

[Former Member]

Hi Jin-Ching,

We are on 4.1 SP1 Patch 2.

Thanks.