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How do I issue a refund and clear a Credit memo in AR?

Former Member
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I have Business Partners who have credits and would like a refund check. I would like to know how to clear the credit memo once the check is sent by my AP.

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Answers (1)

Answers (1)

Former Member
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Hi,

Once you created outgoing payment from those credit memos and issued the check, the CR can be cleared automatically.

Thanks,

Gordon

Former Member
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ok, Sorry, we are still trying to learn this system ourselves. So if I go to Incoming Payment, check the cm, then chose my payment method, enter the check info that AP used to issue a check refund and deposit it into correct account, that is correct? There is nothing further I have to do?  It seems to me that when she takes the amount out of the banking account and I do it as well on my end, it is a duplicate entry.

Former Member
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No. This is not incoming payment but outgoing payment.