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Former Member
Dec 13, 2013 at 01:42 PM

From Wily RTV Dashboard - How to check the server nodes which doesn't respond ?

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Hi

We are using Solman 7.1, with Wily RTV version, the IS agent version is 8.2...

Recently, we faced an issue in which one of the server node (in dialog instance 1), stopped responding to any user request. The heap usage was not full.

Since we have got more than 10 productive systems, and each has 2-4 dialog instances with 2 server nodes each, we are not able to identify which server nodes are active and which are crashed or inactive thru wily Dashboard. It's easy for us to monitor the peaks, like whether any server uses high CPU, or http sessions growth..etc., but can't find out which server node is crashed.

Question:

1. Is there a way in wily RTV Dashboard (console), where we can find out which any server node is not responding ?

We can use Investigator, but considering the amount of dialog instances and server nodes we have, its difficult for us to go inside each server nodes and check, its very time consuming since we have to monitor it daily.

Regards

Senthil