Split Number and its corresponding internal order not appearing in DBM order Document flow. Please advise.

[Former Member]

Hello experts,

As you see in the below screen snap, after creating several splits in DBM order , the claims were created for the respective warranty cases.

My query is, after successful creation of warranty claims. When we look into the document flow

( Goto->document flow / Ctrl + F3 ) of the order, only the first split and its internal order number were appearing in the document flow. The rest of the splits and its order number were not there.

Help me to identify the issue.

Thanks In advance,

Regards,

Mathan R.

[Former Member]

in copy control setting check if you selected update document flow or not

[Former Member]

Hi Vishal ,

Thanks for the response..

Have checked it.. Update Doc. Flow check was there.. But still i am receiving the same issue..

Some time its creating entry in /DBM/ORD_DOCFLOW. and sometimes its not.. it works weird..

Please advise.

Regards,

Mathan R.

[Former Member]

Hi Mathan,

Pls check Warranty Actions starting from DBM*. One of the actions update the docflow back in DBM Order. I guess when you create Warranty Split & Claim system is updating doc flow. Later on in warranty claim processing it may be overwriting the flow and removing the entry.

Thanks and Regards,

Pravin