Support message creator : How to disable contact person field.

[Former Member]

          Hello SAP Gurus,

I am currently facing an issue where i have copied standard roles of user IM_CREAT_SID to assign to a creator, but while creating an incident I want to deactivate the "Contact Person" field in the attached screenshot.

Kindly help me with a solution.

Regards
Mihir Janaj

[Vivek_Hegde]

Hi,

To achieve this follow these steps;

1. Activate the expert mode in UI to see the tiny spanner symbol.

if you dont find that icon then enable configuration mode using 'Personalization'

2. Now click on the Spanner icon

3. Click on the Blue area

4. in the pop up select Contact Person filed and chose remove button

5. Save and Close

That's all

Cheers,

Vivek

[Former Member]

Hello Mihir,

Find way at step 7 note 1926788 - VAR Key User able to see IBase of all the customers using SOLMANREQU Business role - Soluti...

Also chcek in SPRO tcode search for Define Partner Determination Procedure and delete partner fuction from profile.

BR,

K.