i'm stuck. there are GR/IR items that have a debit and credit, but are still appearing as open items on FAGLL03. The users say they never used F.13 to clear. So for the last 3 months the GR/IR Account has not been clearing. i have tried to use f.13 to clear but they are still not clearing. I cannot clear manually because the master data is setup for automatic posting.
Please help i dont know what could have changed that has stopped the account from clearing.
Thanks in advance