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Former Member
Dec 10, 2013 at 04:50 PM

Problem trying to follow-up from service confirmation to compliant

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Please Profs.

I have been trying to create a follow up, from service confirmation document to compliant. I have done the necessary configuration through: spro->crm->Transactions->Basic settings->Copying Control for Business Transactions. I have mapped YCON(Service confirmation) as source to YCOM as target(Compliants). But I just don't get YCOM(compliant) listed on the dialog popup when I click the follow-up button. Other transaction were listed in the dialog popup, except YCOM. Please help.