Configuration guide for Service Desk on Solman 7.1

[Former Member]

   Dear All,

  I would like some help getting some configuration/set up documentation for Service Desk on Solman 7.1. Is it called still Service Desk on Solman 7.1 or has it changed name?

  Where can I find it?

  Any help would be apreciated.

  Regards

  Nicole

[Former Member]

Hello Nicole,

please have a look at the following document "Incident management overview"

https://websmp101.sap-ag.de/~sapidb/011000358700000934882011E

I hope this helps,

Regards,

Javier

[Former Member]

Hi Nicole,

Please check the below link for ITSM configuration guide

https://websmp101.sap-ag.de/~sapidb/011000358700000514762011E.PDF

Rg,

Karthik

[Former Member]

Hello Nicole,

Check for install and config guides. https://websmp104.sap-ag.de/~sapidb/011000358700000514762011E.PDF also check https://service.sap.com/rkt-solman.

Other source is wiki page ITSM Wiki - IT Service Management and ChaRM Wiki Homepage - SAP IT Service Management on SAP Solutio...

BR,

K.

Message was edited by: Kamil Kubrak