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Dec 09, 2013 at 03:50 PM

Service Desk is showing up on the IMG


Hi all,

I´m facing problems on the IM Configuration, step of Creating a Service Product. I can´t see the Application Incident Management (Service Desk) on my menu (screenshot) so I can´t Create Basis Hiearchy for Service Product.

Can someone tell me what is the reason of missing this option?


Solution Manager 7.1 SP08, on windows 2008 R2 Enterprise Edition with MS SQL 2008 R2 Enterprise.

Best regards,

Nelson Chamba