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Dec 09, 2013 at 03:50 PM

Service Desk is showing up on the IMG

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Hi all,

I´m facing problems on the IM Configuration, step of Creating a Service Product. I can´t see the Application Incident Management (Service Desk) on my menu (screenshot) so I can´t Create Basis Hiearchy for Service Product.

Can someone tell me what is the reason of missing this option?

NOTE:

Solution Manager 7.1 SP08, on windows 2008 R2 Enterprise Edition with MS SQL 2008 R2 Enterprise.

Best regards,

Nelson Chamba