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Former Member

Log Viewer Issue, Create CSS Ticket.

Hi NW Experts,

I am facing the too Many problems in our SRM Portal.

We have : EHP2 FOR SAP SRM 7.0

OS : Windows Server 2008 R2

DB : DB2 10.01.0002

When I reach to Troubleshooting -> logs and traces -> Log viewer in nwa

It gives me the following error.

Connection refused this error gives only when I login with user : j2ee_adm_(instance name)

But when I login with another user it shows me following error..

I have checked the roles and profiles of both users, but they are same.

But my main problem is Log Viewer is not working,

So To resolve this I reach to http://<host name>:5<port number>13

But it gives me an following error.

Host Agent is running on server.

I have also checked the note 1593532 - Logviewer in NWA doesnt work

But when I enter the command (sapcontrol -nr <inst_no> -function ListLogFiles > LF.txt) from <sid>adm as well as from administrator user still it gives the following output in LF file....

05.12.2013 11:39:34

ListLogFiles

FAIL: HTTP error, HTTP/1.1 401 Unauthorized

Default Profile parameter is set to paservice/protectedwebmethods = DEFAULT instead of SDEFAULT.

Please Let me know solution.

Thank you in advance for your support.

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Dec 05, 2013 at 01:24 PM

    Why you check saphostexec process?

    For SAP MC: what java version are you using?

    For sapcontrol: perform the same command with additional -debug option and attach output to message.

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  • Posted on Dec 05, 2013 at 02:25 PM

    First: SAPMC

    You should upgrade to the latest sapmc. Since Java 1.7 update 45 you need also a new SAPMC.

    See note 1153713 (http://service.sap.com/sap/support/notes/1153713) for more information.

    Second: Your protectedwebmethods parameter looks weird:

    paservice/protectedwebmethods should be

    service/protectedwebmethods

    Please see note 927637 (http://service.sap.com/sap/support/notes/927637) for more information about authentication in sapstartsrv.


    Best Regards,

    Christian

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 05, 2013 at 05:59 PM

    Dear Roman N and Christian Schwarzenberger,

    Thanks for your quick response.

    I have checked the "saphostexec process" because of SAP MC prompt me to check its running or not?

    The MC Version is as follows.

    Yes I have set the "service/protectedwebmethods = DEFAULT", It was my typing mistake in the post.

    Output of the command "sapcontrol -nr 23 -debug -function ListLogFiles > LF.txt" as follows.

    05.12.2013 23:21:55

    ListLogFiles

    FAIL: HTTP error, HTTP/1.1 401 Unauthorized

    As per the note 1153713 - Problems with SAP Management Console (Java), I think, I have to upgrade the SAP Management Console (SAP MC) to 720 Patch 516.


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