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Former Member
Dec 05, 2013 at 11:52 AM

Log Viewer Issue, Create CSS Ticket.


Hi NW Experts,

I am facing the too Many problems in our SRM Portal.

We have : EHP2 FOR SAP SRM 7.0

OS : Windows Server 2008 R2

DB : DB2 10.01.0002

When I reach to Troubleshooting -> logs and traces -> Log viewer in nwa

It gives me the following error.

Connection refused this error gives only when I login with user : j2ee_adm_(instance name)

But when I login with another user it shows me following error..

I have checked the roles and profiles of both users, but they are same.

But my main problem is Log Viewer is not working,

So To resolve this I reach to http://<host name>:5<port number>13

But it gives me an following error.

Host Agent is running on server.

I have also checked the note 1593532 - Logviewer in NWA doesnt work

But when I enter the command (sapcontrol -nr <inst_no> -function ListLogFiles > LF.txt) from <sid>adm as well as from administrator user still it gives the following output in LF file....

05.12.2013 11:39:34


FAIL: HTTP error, HTTP/1.1 401 Unauthorized

Default Profile parameter is set to paservice/protectedwebmethods = DEFAULT instead of SDEFAULT.

Please Let me know solution.

Thank you in advance for your support.


srm_error.jpg (72.0 kB)
task_manager.JPG (37.7 kB)
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Capture1.JPG (32.9 kB)