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author's profile photo Former Member
Former Member

Web Intelligence Rich Client : ERR_WIS_30270

Hi experts,

I'm facing a problem with Web Intelligence Rich Client. While i'm opening a document

or creating a new one, i get the following message : An internal error occurred while calling the < api_name > API (Error: ERR_WIS_30270)"

Have you any ideas about this issue?


Thanks in advance .

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4 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Dec 11, 2013 at 09:45 AM

    Hi,

    I removed the .lsi , .extranet and .intranet files but the problem persists. i still have the error message when i tried to open or create a report.

    Have you any other ideas? Ii'm stuck here.

    Thank you

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    • Former Member Former Member

      Take your personal reports/universe from the installation directory or physical drive.

      i hope this answer your question. Hence i would request you to close this discussion.

      Kindly raise a separate discussion for another issues.

  • author's profile photo Former Member
    Former Member
    Posted on Dec 05, 2013 at 11:31 AM

    when do you get the error?

    Did you configure the reporting database drivers? What DB are you using?

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 05, 2013 at 03:00 PM

    Seems to be rellated with processing server / network.

    Do you face the same error if rich client is used from server OS or else any other client machines.

    Check for ports assignment and ensure thhey are bi-directional. Switch of firewalls temporarily and disable antivirus. Do check whether issue is specific to few reports.

    Let us know if you create a report based on default universe is getting exported or not. If it does get exported try to import the same and check the error.

    Try modifying reports in rich client mode from Infoview / BI launchPad and let us know the behavior.

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 10, 2013 at 03:59 PM

    Thank you Arvind and JRK,

    This removal has any impact ? taking backup means that i just copy these files into another folder ?

    Thank you for your response

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    • Former Member Former Member

      I couldn't remove the files pdac and sdac in the C:\Users\<user account>\AppData\Roaming\Business Objects\Business Objects 12.0\lsi (the file is open in designer) but there is not an open designer, all applications are closed.

      Have you any ideas?

      Thank you.

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