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Error in Send email notification in Incident Management

Dear Experts ,

Could you please help me where I am going wrong.

Here is my problem.

Step-1: Trying to
send an email.

Step 2: Once clicked on Send E-mail. Below screen

Step 3:

I followed . Now I have made some changes when I click on send email under follow up I am getting below screen.

Step 4:

Now how to get back to the previous screen and resolve the issue .



1.JPG (30.7 kB)
2.JPG (27.0 kB)
3.JPG (21.5 kB)
4.JPG (31.2 kB)
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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Dec 03, 2013 at 08:14 AM

    Hello Sai,

    At step 2 you have authorzation issue 'category 401 is not permitted on the transaction type 0005'.

    Use ST01 to check what is missing.



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