Automatic customer merge in C4C

[Former Member]

Hi pros,

How can I set up automatic customer merge in C4C?

In standart customer merge the user has to create the customer merge and manually specify customer ids and the required info.

Is it possible to make a procces which is going to run in the background finding dupicate customers and merging them automaticaly?

Best regards,

Nadezhda Rukavishnikova

[Dedeepya · Accepted solution]

Hi Nadezhda

Such a requirement could be achieved by using the standard SOAP Service to Schedule & Initiate a Merge in SDK :-

1. A2X ManageBusinessPartnerMergeIn operation MaintainBundle is used to create an instance of merge

2. A2X ManageBusinessPartnerMergeIn operation Initiate is used to schedule the merge

3. A2X QueryBusinessPartnerMergeIn operation FindByIdentification is used to check progress/status of merge process

But inorder to identify & initiate an auto-merge you will need to build a MDRO on a wrapper BO to collect Accounts periodically and perform Merge.

Regards

Dedeepya

[former_member295478 · Accepted solution]

Hi Reddy,

Your solution is exactly how we think it should be. But we couldn't figure out if we can reach standard SOAP Service in SDK. Should we Download WSDL from Standard Scenario and Upload to SDK as a new scenario?

Regards

Ekrem