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author's profile photo Former Member
Former Member

SIA not start

Dear Expert

I have restart our BOBJ 4.1 sp1 server under windows

after restart SIA service not start in CCM it stopped ( Tomcate service and database service started) when I goto to

C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\logging

it's update or generate file with the name RMEAPROODEV006_jvm_3104.log

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JVMX version - Oct 31 2012 10:44:56 - 61_REL - optU - windows amd64 - 6 - bas2:182728 (mixed mode)

Now: 2013-11-29 02:19:34, PID: 3104

hostname: rMEAPROODEV006, current dir: C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64

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Exception in thread "main"

i am unable to understand what happend how to resolved this issue please guide me

Regards

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7 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Feb 15, 2016 at 11:38 AM

    Hi Shahid, Everyone,

    I believe this issue would have been already fixed. Its been a long time now. However, I happened to face exactly the same issue over this weekend. I would like to share my experience and the steps taken to fix it. Hopefully, it helps someone in the future.

    Issue Detail :

    We did a repair of the Design Studio 1.6 BIP add-on and redeployed the webapps as required.

    When we tried restarting the SIA, it was not coming up. We could see exactly the same error as mentioned by Shahid. The error msg was in the file called "servername_jvm_xxxx.log" under the \logging\ folder.

    Analysis & Resolution :

    1) No error msgs found in the Event Viewer logs

    2) Added tracing for the SIA in CCM (-trace xs), but no logs were getting generated

    3) Happened to come across SAP note 1840756, it was similar to our issue.

    4) Everytime, we tried starting the SIA, it created 2 files -

    a. servername_jvm_xxxx.log (which had the error msg)

    b. servername_gc.log (which was empty)

    5) We checked the size of the java folders in not-working machine (machine) and another machine where SIA was running (machineB)

    6) As we were getting "Exception in thread main", it was quite possible that certain java/jar files were missing as mentioned in the SAP note above.

    7) number of objects (files & folders) under java\lib\ folder in machineA & machine B were different

    Machine A had less number of objects (probably caused by the repair installation)

    8) Renamed the java\lib\ folder in machine A to java\lib_backup

    9) copied the java\lib folder from MachineB to machineA

    10) SIA started working 😊

    Hope this helps someone in the future !

    Regards,

    Monish

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 29, 2013 at 03:36 AM

    One impotent thing that my client tool also installed in BOBJ server and 3 days before my developer repair client tool from control panel programs after that today I restart server and now SIA not start I read I link

    http://www.forumtopics.com/busobj/viewtopic.php?t=200995&sid=1adb7c50de913f2f571d46c2e2b3e8e9

    He also face same issue after repair BO server it's SIA started again

    my query is what about our development also it loost ?

    regards

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 29, 2013 at 03:36 AM

    One impotent thing that my client tool also installed in BOBJ server and 3 days before my developer repair client tool from control panel programs after that today I restart server and now SIA not start I read I link

    http://www.forumtopics.com/busobj/viewtopic.php?t=200995&sid=1adb7c50de913f2f571d46c2e2b3e8e9

    He also face same issue after repair BO server it's SIA started again

    my query is what about our development also it loost ?

    regards

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Nov 29, 2013 at 03:36 AM

    One impotent thing that my client tool also installed in BOBJ server and 3 days before my developer repair client tool from control panel programs after that today I restart server and now SIA not start I read I link

    http://www.forumtopics.com/busobj/viewtopic.php?t=200995&sid=1adb7c50de913f2f571d46c2e2b3e8e9

    He also face same issue after repair BO server it's SIA started again

    my query is what about our development also it loost ?

    regards

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Nov 29, 2013 at 04:57 AM

    Look in the Windows Event Viewer application logs to see if any errors exist. Another option would be to enable the SIA trace from the CCM. If you double click on the SIA when its stopped, you can add a -trace to the command line to enable the trace. The logs may give you a better idea of why its not starting. One main cause can beIf the port is in use for the SIA, usually 6410. If its in use, then it won't be able to start.

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    • Former Member Former Member

      So is the issue presently occurring for the clients tools only now in the server. If yes, We would need to try a repair and I believe it should never mess the server components which unfortunately I am not sure what happended earlier.

      Additionally, SAP does not recommend to keep the Client and server contents in the same server box. It would be best to install client tools in a client box and use the same to perform development activities.

  • author's profile photo Former Member
    Former Member
    Posted on Dec 02, 2013 at 09:18 AM

    Also, make sure that (because you are talking about a BI4.1 update) you do not have the infamous MS C++ issue as explained for example in @Patrick Perrier 's article here http://scn.sap.com/docs/DOC-49453

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  • Posted on Feb 05, 2015 at 01:18 AM

    Hi

    Check Note 1951035, it worked for me, I applied the solution as if my computer were 64 and 32 bits (both) as I had to install JavaAccessBridge Manually.

    Regards

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