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Former Member

Create support message in satellite system

Hi experts!

When we create support message in satellite system and in solution manager types of fields “Long text” differ:

Satellite system

Solution Manager

In the program BCOS on the screen 0100 the field types are following:

Satellite system

Solution Manager

Is it possible to change the field type in satellite and make it similar to one in solution manager?

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4 Answers

  • Nov 27, 2013 at 09:02 AM

    Hello,

    Solution Manager Service Desk has a nice CRM interface, why use BCOS?

    Also, the different Basis packages levels may be the cause for the difference in the display.

    Best regards,

    Miguel Ariño

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    • Hi,

      there is a note saying what the minimum level of the satellite systems should be when you use service desk functionality.

      I think this is also mentioned in the config guides at the sap marketplace.

      Kind regards, Rob Dielemans

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    Former Member
    Nov 28, 2013 at 02:57 AM

    Hi Sergey,

    What type and version of Sattelite system do you use?

    f.e. i have SAP ECC 6.0

    Rg Dan


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    • Former Member Former Member

      Hi Sergey,

      What can say... try to find some note for this, if exist.

      It's probably component version dependent feature.

      Rg Dan

  • Nov 28, 2013 at 08:34 AM

    Hi Sergey

    the other way around is to use sm_workcenter URL ....only pain here it doesn't captures the component.

    But the advantage will be all the end user can post ticket and track via this url or workcenter or can build reports.

    hope this helps

    Regards

    Prakhar

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  • Nov 28, 2013 at 09:29 AM

    Hi,

    Iike I said there is a note with the minimum levels required of the satelite systems, please check SAP note 907768 first.

    Kind regards, Rob Dielemans

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