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Create support message in satellite system

Former Member
0 Kudos

Hi experts!

When we create support message in satellite system and in solution manager types of fields “Long text” differ:

Satellite system

Solution Manager

In the program BCOS on the screen 0100 the field types are following:

Satellite system

Solution Manager

Is it possible to change the field type in satellite and make it similar to one in solution manager?

Accepted Solutions (0)

Answers (4)

Answers (4)

former_member186746
Active Contributor
0 Kudos

Hi,

Iike I said there is a note with the minimum levels required of the satelite systems, please check SAP note 907768 first.

Kind regards, Rob Dielemans

prakhar_saxena
Active Contributor
0 Kudos

Hi Sergey

the other way around is to use sm_workcenter URL ....only pain here it doesn't captures the component.

But the advantage will be all the end user can post ticket and track via this url or workcenter or can build reports.

hope this helps

Regards

Prakhar

Former Member
0 Kudos

Hi Sergey,

What type and version of Sattelite system do you use?

f.e. i have SAP ECC 6.0

Rg Dan

Former Member
0 Kudos

Hi Daniyar,

I have SAP R/3 4.6C

Former Member
0 Kudos

Hi Sergey,

Then Miguel Ariño right, what is your SAP_BASIS .

f.e. in my system

SAP_BASIS 702 0012 SAPKB70212 SAP Basis Component

Rg Dan

Former Member
0 Kudos

Daniyar,

SAP_BASIS 46C

Former Member
0 Kudos

Hi Sergey,

What can say... try to find some note for this, if exist.

It's probably component version dependent feature.

Rg Dan

Miguel_Ariño
Advisor
Advisor
0 Kudos

Hello,

Solution Manager Service Desk has a nice CRM interface, why use BCOS?

Also, the different Basis packages levels may be the cause for the difference in the display.

Best regards,

Miguel Ariño

Former Member
0 Kudos

Miguel,

It’s necessary to create messages via GUI. The field should be in a text format with auto word wrapping.

May be it’s possible to change the format without BCOS? Or is there a note on this problem?

former_member186746
Active Contributor
0 Kudos

Hi,

there is a note saying what the minimum level of the satellite systems should be when you use service desk functionality.

I think this is also mentioned in the config guides at the sap marketplace.

Kind regards, Rob Dielemans