on 11-20-2013 11:50 AM
Hi,
is the report set to "refresh on open" ?
and is the workprocess active at the database level? (i.e. db wait time)
From the task manager (on the server) can you see any activity in a BI-related PID? if yes, can you say which processing server it relates to from the CMC > Servers view?
regards,
H
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Hi,
Ok, that's strange because the connection server doesn't actually handle data processing.
(that would typically be the WebiProcServer or DSL_Bridge or DF service (depending on workflow))
My advice would be to turn off 'refresh on open', change viewer technology to "web view" (as opposed to Java rich internet client) and start investigating again from that baseline.
Also, this might be indicative of a BIplatform sizing or APS configuration issue. another option: have you upped your memory allocation to the Tomcat config?
Regards,
H
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