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Reports taking unusually long time to load

Former Member
0 Kudos

Gurus,

I am using BO 4.1 SP1. I am trying to open a report  on BI launchpad. But it is taking very long time to load. This occurs even when i am trying to access the last instance. Window remains in the following state.

I checked load on the server. But tha'ts fine. What could be the issue?

Accepted Solutions (1)

Accepted Solutions (1)

Henry_Banks
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi,

is the report set to "refresh on open"  ?

and is the workprocess active at the database level?  (i.e. db wait time)

From the task manager (on the server) can you see any activity in a BI-related PID?   if yes, can you say which processing server it relates to from the CMC > Servers view?

regards,

H

Former Member
0 Kudos

yes, we are using refresh on open. and there is no waiting time on database level.  On BO Server i can see activity only on Connection Server (Cobra)

Thanks

Anil

Henry_Banks
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi,

Ok, that's strange because the connection server doesn't actually handle data processing.

(that would typically be the WebiProcServer or DSL_Bridge or DF service (depending on workflow))

My advice would be to turn off 'refresh on open',  change viewer technology to "web view" (as opposed to Java rich internet client)  and start investigating again from that baseline.

Also, this might be indicative of a BIplatform sizing or APS configuration issue. another option: have you upped your memory allocation to the Tomcat config? 

Regards,
H

Former Member
0 Kudos

Re installing Chrome solved the problem. Sorry for bothering.

Thanks

Anil

Answers (0)