Using IT Incident Mgt mobile app for iOS, connected but no tickets showing

Hi,

We have successfully implemented the SAP System Monitoring mobile app on an ipad. Next, went through all necessary setup for the SAP IT Incident Management mobile app. Connection is working, but we see no data (no service tickets) on the ipad.

Is there any additional configuration required here? We have examined note 1736513, however it does not seem to apply.

Any suggestions are appreciated!

Jeff