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Former Member
Nov 12, 2013 at 06:01 PM

Crystal Reports XI R2 - Report forgets paper size

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We have a large-format report that keeps forgetting the paper size (SuperB).

Our client accesses our app through a Citrix XenApp server. Via a WebEx meeting, I set the printer and paper size for the report on the client's computer using the copy of CR we have on the XenApp server, save the report, and it works fine until the user shuts the app down for the night. The next morning, the report has reverted to Letter paper size, and I have to repeat the process.

Our app is a registration/licensing application, and the reports are saved in the database. Users view the finished report in the report viewer inside our app. In order to make changes to the report, I have to check it out, make modifications using the copy of CR installed on our XenApp server, and check the reports back in. Other changes to reports save normally. Nothing reverts to previous settings/versions except for the paper size.

How can I get this report to retain the Super B paper size?

Crystal Reports XI R2 version: 11.5.10.1263

Printer: HP DeskJet 1220C