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Former Member
Nov 12, 2013 at 08:29 AM

Service Desk - mail flow issue for Support Team



We have configured the service desk ( Solman 7.1 ) and maintained the mail flow for all the actions and condition, its working

fine too except support team notification

After Message creation, mail is triggering for message creator but not for support team and also its not fetching the support team automatically ( hence we are assigning it manually )

we have maintained the AI_SDK_TEAM_MAIL_DET for the action of support team but still mail flow is not working for Support team

any solution for this

- Balaji