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Former Member

Afaria HotFix available location Confusion.

Hi group,

             i need hotfix 4 or hot fix 6 for Afaria 7 sp3. We have account in service.sap.com . We downloaded Afaria  7 sp3 from service.sap.com .

But right now we need Hot Fix patches. I searched in service.sap.com site .There i cant see any patches. There are some patches which belongs to Afaria 6. I rise a ticket in service.sap.com . They are saying following things

My Company's Application Components

·         My Company's Software

·         SYBASE AFARIA

·         SYBASE AFARIA 7.0

But there, only Afaria 7 sp3 software download is there.  I can t see any hot fixes for Afaria 7 sp3.

We are partners of SAP,so using partner id i registered in frontline.sybase.com  they are  saying following..

Please note, as you have purchased your Afaria license through SAP you will need to open a support ticket on SAP Service Marketplace to request access,

and they also given same procedure for searching...

Please any one help me.

Any advice would be appreciated.

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2 Answers

  • Best Answer
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    Former Member
    Nov 08, 2013 at 11:48 AM

    Please find the below process for creating frontline id

    Refer the process available on  register page of frontline.sybase.com

    https://frontline.sybase.com/support/tools/register2.aspx

    Register for access to the Mobile Enterprise Technical Support (METS) website:


    SAP CUSTOMERS (SERVICE MARKETPLACE USERS)

    To request an account to access this website:

    • Open a support incident within SAP Service Marketplace (service.sap.com) by selecting "Report a Product Error" for component: MOB-AFA
    • In the support incident, indicate that you are requesting access to the Afaria support website (METS).
    • An account will be created for you to access this website; do not follow the steps in the Sybase section below.
    • If you require assistance to access SAP Service Marketplace, please contact your local SAP Customer Interaction Center
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  • Nov 08, 2013 at 11:29 AM

    You have to request for the access to the frontline.sybase.com to download the hotfixes through SAP market place by opening a new ticket. They will send you the credentials to your mail id.

    - Midhun VP

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