Not install update/EBF for build EBF21586

[Former Member]

I am working with PowerBuilder 12.5.2 since the version EBF21586 cannot be installed by me. The program setup.exe executes but it remains hung and does not work please help me.

thank you

[Former Member]

i have probed all the options and continue with the problema, i uninstalled PowerBuilder and has returned to install and continues with the problems.

i need the solution, i need work in my desktop, i working with the laptop

thak you for your help

JC

[Former Member]

I have a couple of suggestions:

-Make sure you unzip the file.  If you try to run the setup.exe from the zip file you will run into problems.

-Reboot your machine and run in safe mode and then try the installation.

[Former Member]

i have realized several times what you have said to your me and it has not worked

later uninstall completely PowerBuilder cleaning registry of Windows and on having installed PB 12.5.0 it happens same that her PB's update to install 12.5.2

Thank for your help

JC

[Former Member]

And you have deleted the folders as outlined in the earlier messages?

Uninstalling PB will not necessarily cleanup those folders.

[Former Member]

I had a similar problem.  These were the steps Tech Support gave me to fix it:

-         Delete the folder
“C:\Users\tddykstra.LONEPINE\AppData\Local\Temp\{D44877C7-CEB9-405E-9B29-DCBEAE3DD09E}\{05DF2695-9379-4AAA-AC95-921FEA6AE13A}”

-        
Delete “C:\Program Files(x86)\InstallShield Installation
Information\{05DF2695-9379-4AAA-AC95-921FEA6AE13A}”

-         Then the customer could try install pb12.5.2(5550) EBF.

-         If this issue still exist now, you could try to run “regedit”  to remove
register key “HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{05DF2695-9379-4AAA-AC95-921FEA6AE13A}”,
then try install pb12.5.2(5550) EBF . this is the last method.

[Former Member]

Please try Terry's suggestion.   It is documented in KBA 1873078

https://service.sap.com/sap/support/notes/1873078

FYI.   PowerBuilder is building up on SAP Knowledge Base Articles.  

Beverly Duquette

[Former Member]

Beverly,

Looks like the knowledge base is only for insiders.  It prompts me for a userid/password.

[Former Member]

I had the same problem with the latest EBF 21973 (build 5602) and no problem with the previous one.

I resolved it following your steps but with some different {numbers}.

Thanks