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author's profile photo Former Member
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Former Member

Is there a reason why you are unable to duplicate a "Service Call" when most anything else can be duplicated?

Posted on Nov 05, 2013 at 07:10 PM 62 Views

It seems possible to duplicate most documents in SAP Business One Version 8.82 (8.82.070) PL: 07.

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3 Answers

  • author's profile photo Nagarajan K
    Nagarajan K
    Posted on Nov 06, 2013 at 01:28 AM
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    Hi,

    1. It might be standard system design

    2. The activities and solutions may not be same as previous one.

    3. Service calls that may not be same nature. it may require different information.

    Thanks & Regards,

    Nagarajan

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 06, 2013 at 01:55 AM
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    Hi,

    Service call operates in real time (you can not change/update posting date). When request occurs, service call must be input into system immediately and have no time to search previous service call to duplicate it. That might be a reason.

    Hope this helps,

    TVSon

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  • author's profile photo Peter Hartwich
    Peter Hartwich
    Posted on Oct 17, 2019 at 01:39 PM
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    FYI, see this Improvement Request: Option to duplicate a Service Call

    https://influence.sap.com/sap/ino/#/idea/238143

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