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Difference Between SAP R/3 and SAP CRM

hi firends,

Iam new to the SAP world.What is the difference between

SAP R/3 and SAP CRM.

What are the additional services provided by the SAP CRM?

How it does differs from R/3?

Can any one guide me.

Thanks in Advance

Ganga Prasad

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    author's profile photo Former Member
    Former Member
    Posted on Oct 08, 2005 at 10:17 AM

    Hi Gangaprasad

    The difference between CRM and R/3 is:

    ->CRM is a frontend where it deals with all the customer facing activities, like making or attending a call, or visiting a customer etc.

    -> Whereas R/3 is a backend system which works in harmony with rest of enterprise software to provide them with data and store data.

    -> You can look CRM as a scenario where a system in the front which facilitates communication with R/3. In addition CRM has a database and functionality of its own.

    Hope this helps.

    Best Regards,

    Ankur.

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  • Posted on Oct 08, 2005 at 08:10 AM
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    • Former Member Former Member

      Hi Prasad,

      Lemme add a bit or two..The after market aspects are covered in a greater detail in CRM esp from a service view point in case of manufacturing intensive sectors.

      You dont have such a comprehensive coverage in R/3.

      Wregds,

      A.R.Prasad.

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