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Former Member
Nov 02, 2013 at 10:44 PM

SAP 4.0 Windows AD (SSO) not working - FWM 00006



There are lot of posts already on this topic. I completed windows AD setup with

I completed all steps. it is BI 4.0 with tomcat.

I can login to launchpad Or client tools using AD authentication. But not SSO.

As per Step 9 .(Per document)


Start Tomcat, go to E:\Program Files (x86)\SAP BusinessObjects\Tomcat6\logs\, check stdout.log has ‘credentials obtained’ shown.


But I am not getting 'credentials obtained' as part of log.

Any clue?

Error I am getting is

Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)

Please don't give references of notes because I already gone through those. none helped.

Appreciate your responses.