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Former Member
Nov 01, 2013 at 03:49 PM

Help setting up workflow



When we went live with SLCM in 2006, we created workflow for 7 different scenarios for our admission departments. We recently needed to create an 8th scenario and have seen the following problems:

We used the 7th scenario to copy some of the settings to the 8th, but when we went live...we are seeing copies of all the other scenarios go into scenario 7. Our 8th scenario was also going into the 7th. We change anything with any of the other scenarios.

We also have a successful and unsuccessful inbox for each scenario for suspends. (grouped by task) We are now seeing successful notifications get moved into the unsuccessful inbox for each scenario and don't know why.

We don't do workflow very much and the last time was in we aren't sure what we are missing or what to try.

Anyone have ideas?