Hi SAP experts,
I have an issue with the offline Adobe PDF forms for workflows inside Process Control. I have listed what happens below.
- A manual test is planned and the workflow (WF) is triggered with the Control Tester receiving the test
- A background job is running, GRFN_OWP_SENDER, this then sends the Work Inbox Item to the Control Tester's email
- The Control Tester opens the Interactive PDF Form, fills out the required fields to raise an issue (Issue Owner = Subprocess Owner in this case) and then hits <SUBMIT>, and sends the completed, attached form back to the SAP system
- The exit rules then process the data and perform the SUBMIT action to get to the next WF step
- GRFN_OWP_SENDER sends the Work Inbox Item to the Subprocess Owner's email
- The Subprocess Owner then Assigns the remediation plan to whoever, fills out the required fields and hits <SUBMIT>, and sends the completed, attached form back to the SAP system
- The exit rules then process the data and and update the Issue BUT they DO NOT perform the SUBMIT action to get to the next WF step
- The Subprocess Owner then has to manually log into the NWBC portal and hit the <SUBMIT> button in the Work Item from the Work Inbox.
- This has to be done for each WF step thereafter. (Manually clicking <SUBMIT> in the NWBC)
- If one is to pass the test and hit <SUBMIT> it completes the WF and the Work Item is updated and then is no longer in the Work Inbox.
Please may someone assist me in troubleshooting.
- I have evaluated the MIME traces for the Inbound Processing- All fine
- Checked SLG1 - No problems there
- Checked SWIA - Waiting step is obviously unchanged as the SUBMIT action has not "happened".
Many thanks in advance to whoever assist me in this regard.
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