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GRC AC 10 - Notification after Request Cancellation via GRFNMW_BATCH_STALE_REQUEST

Hello

We wanted to configure program GRFNMW_BATCH_STALE_REQUEST to cancel requests that have been pending for 16 days and, upon cancellation, send a notification to the requester that their request has been cancelled.

I have been able to successfully configure the program variant to cancel requests after 16 days but I have not been able to trigger any notifications like I did with the GRFNMW_BATCH_EMAIL_REMINDER program.

Is it possible to configure a notification that is triggered by the cancellation of a request? Any guidance is appreciated.

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1 Answer

  • Best Answer
    Oct 30, 2013 at 10:36 PM

    Hi Stacey

    I got the impression that this cancellation was a "Back-end" option for administrators to clear issues

    Possibly you could look at a user exit/enhancement and do your own?

    If you are trying to avoid a request being lost completely, maybe consider your MSMP escalation options sends it to a person if no action is taken after the 16 days to contact the requester or find someone to forward it to instead of cancelling?

    Regards

    Colleen

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