Hello
We wanted to configure program GRFNMW_BATCH_STALE_REQUEST to cancel requests that have been pending for 16 days and, upon cancellation, send a notification to the requester that their request has been cancelled.
I have been able to successfully configure the program variant to cancel requests after 16 days but I have not been able to trigger any notifications like I did with the GRFNMW_BATCH_EMAIL_REMINDER program.
Is it possible to configure a notification that is triggered by the cancellation of a request? Any guidance is appreciated.