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Former Member
Oct 30, 2013 at 02:50 PM

GRC AC 10 - Notification after Request Cancellation via GRFNMW_BATCH_STALE_REQUEST



We wanted to configure program GRFNMW_BATCH_STALE_REQUEST to cancel requests that have been pending for 16 days and, upon cancellation, send a notification to the requester that their request has been cancelled.

I have been able to successfully configure the program variant to cancel requests after 16 days but I have not been able to trigger any notifications like I did with the GRFNMW_BATCH_EMAIL_REMINDER program.

Is it possible to configure a notification that is triggered by the cancellation of a request? Any guidance is appreciated.