Amount is getting change when user select amount from card buffer

[gangadharreddy]

Hi experts,

I am new to travel mangement .i need your help in the following issue -

User are facing an issue with the expenses in travel expense report when they are pulled into the report.

***When user goes in as a proxy for another user and pulls in a expense from the "Available Credit Card Receipts" into the report the amount of the expense changes. How can we fix this? This does not happen with all expenses, just certain ones. Did these expenses not feed into the Market correctly?

Regards

Gangadhar R

[Former Member · Accepted solution]

Hi Gangadhr R,

have you checked the currency? Maybe this is the reason why the "amount" is changed?

Normally the credit card entry in the buffer is filled in transaction currency and should not changing during assignement to expense repport.

Therefore only guessing what is exactly happening.

Could you please add more details - (amount, currency + for what hotel, rental car)

and after assignement to trip - (amount, currency + which expense type)

Thank you in advance,

Sigi

[gangadharreddy · Accepted solution]

HI SIGI,

The credit card buffer entries havee USD currency only and we have selected the expenses type “for including this expenses tab”.

For example we have selected one expense having 135.71 USD and after I full in to the report the expenses amount not seeing 135.71 USD and it is showing 1 USD

For your reference I have attached the screen shot also

[Former Member · Accepted solution]

Hi Gangadhar R,

I do not see a screen shot - could you send it again?

I like to the buffer entry - and the expense table after you have entered the receipt.

And one question. You are sure that there are no custom enhancements implemented?

Best regards,

Sigi

[gangadharreddy · Accepted solution]

Hi sigi,

i am not able to edit this conversation please update u r gamil i will send those screen shot

Thanks,

gangadhar

[Former Member · Accepted solution]

there is a button in the upper right corner - "Send Direct Message".

Or just go to my profile - there you will find my e-mail.

[gangadharreddy · Accepted solution]

Hi SIGI, I have sent those document to your mail id which is maintained in the Profile. please advice it is high level issue. thanks, gangadhar

[Former Member · Accepted solution]

Hi Gangadhar,

it looks very strange.

You are just implementing credit card integration or is this a new error on existing process?

What happens with the other receipts? Are they converting also to "one Dollar"?

What is filled in the field currency exchange rate (not shown on the screen)?

Normally the system takes the local currency one to one and also with the exchange rate from the card provider - Why?  Because this is what are you paying on your bank statement + a fee for using the card abroad (1-x%)

Now can think of a custom program which is infulencing this and getting might be problems.

Therefore it is very important to check:

- custom coding?

- upload via standard function?

- what figures are in the file?

Hope that helps to investigate in more details

Cheers,

Sigi

[Former Member]

Hi,

can you confirm that it will not happen if user himself is adding it? I think this does ot matter at all.

pls check:

- which transaction currencies are affected?

- what is exchange rate delivered with credit card, and what is exchange rate stored in the system?

- which one is used after adding to trip?

Some time ago, items got recalculated with TCURR values when inserted from buffer. Not sure if this has been solved in the meantime.

Pls check towards this direction.