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Former Member
Oct 29, 2013 at 08:17 AM

Issue in Infoview Logon with AD Credentials


Hi All,

I have implemented AD Authentication in BOXI3.1 Environment.

Kinit is working fine and Iam able to logon to Desktop Intelligence and Webi Rich Client without any issue.

But iam facing issue when logging into Infoview. I can logon to Infoview with the Username@DOMAIN.NET, but not with Username without mentioning the Domain name.

Previously there was spaces in my Username such as Test User and then I have renamed it to Test_User and tried but no luck. Getting the below error when i try to logon with Test_User.

Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)

Enter your user information and click Log On.

(If you are unsure of your account information, contact your system administrator.)

Please let me know what might be the issue causing this error.


Deepika Palani