Prompting the user name and password while rejecting the request in AC 10.0

[former_member601584]

Hello experts,

When we trying to reject the Access request, it is prompting user name and password in the production system all of sudden. When we tested the same in the quality it is working properly.

There were the requests rejcted earlier.

Please let us know if any one has experienced same issue and how can we resolve it.

Thanks in advance

Hari

[former_member193066]

Hello,

for the particular stage, go to modify task settings, confirm approval and confirm rejection please deselect that.

[Former Member]

Hi Hari,

As Kishore mentioned, You need to uncheck the Reaffirm Reject option in the stage level setting for that pariticular stage in the workflow. once this is done, Regenerate the MSMP version and then test the scenario.

Thanks & Regard s

Japneet Singh

[former_member304001]

Hi Hari,

Just a suggestion, may be helpfull

Under Maintain Stage in ur workflow, Check if the Re-Affirm check box is enabled for the Approver stage.

System will ask for user and password if u enable this check box

Regards,

Kishore

[former_member601584]

Hi Kishore,

We have the same settings in Dev, Qas & production. Login pop up is not coming in DEV & QAS while rejecting the request and it is appearing only in PROD.

reaffirm rejection is selected in all the three systems.

Thanks

Hari

[former_member193066]

Check if Confirm approve and and confirm reject, loo the screenshot i attached earlier this should fix your issue.

Regards,

Praasnt