We have a following problem to solve in a customer project:
We have a SmartForm in CRM 4.0 system containing the contact persons of the customer. Now we need to display this SmartForm with the correct data in EP6 iview. We also have Internet Sales in EP6 which knows the customer ID in the CRM system (Portal does not know it). User logs into ISA via EP6 automatically during initial login.
Could anybody help us in finding a correct technology/solution for:
a) passing customer ID (from ISA to EP iview) - maybe via user session(?)
b) starting iview and displaying the correct customer´s contact persons
Is a BSP based solution the correct option?
We´d appreciate any help. Thanks in advance,
Suresh and Jussi