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Former Member
Oct 25, 2013 at 09:09 AM

Service Request - Remove Priority Values


Hi Guru's,

I would like to find out if it is possible to remove the value "Very High" in the Priority Drop down within the Service Request, without affecting the other transactions that are utilising the same Priority.

The priority gets configured under the Maintain Priorities of Dates however this is a system wide setting and not specific for service request. My clients requirement is to remove Very High for service request but require it for Activities.

Please could you assist in how to best proceed. Im sure with development it can be done however i would like to find a Standard solution.