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Former Member
Oct 24, 2013 at 05:06 PM

Re: FSCM-COL: New Basis Rule for specific contact day

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Hi Mark,

you are an expert hence this riddle for you:

I have same situation as Bruno. I advised the client to have different group. Same as you sugest. That saves lot of efforts of customization. However they are not flexible.

When the user creates contact, it has several options to select as a RESULT of his/her call.

Can I build a Rule to create Work List based on this Result?

eg:

As per existing strategy exit the if the contact is successful then the contact appears after 7 days on the Work List.

We need to add Collection Rule to the strategy: If the Result is 2nd Voice mail then the contact should appear on the Worklist after 3 days (Not 7 days). :

Can you advise if I can add it as A Basic or Collection Rule using BADi ?

-D