Button "Sent" for form create new message not active

[former_member689450]

Hello!

When I create new message via work center in Solution Manager, button "Sent" not active. For Bussines Partner's Customer I set identification number for all systems.

I run tr.ib_gen for Customer systems.

Further I run ib52 -> enter Customer Bussines partner for all installation systems Customer.

Further I try again run SM_WORKCENTER -> create new message, but I can see error "You are not assigned to any iBase entries. Please contact your system administrator" and button "Sent" not active (picture 1). After I entry "Configuration Item" I can see button "sent" not active (picture 2).

2 day ago this function worked.

PS. Via SAP GUI (double click to icon SAP) I can create messages.

I saw link's:

http://scn.sap.com/message/7534302

http://scn.sap.com/message/7256830

but it didn't help me.

[Former Member · Accepted solution]

Hello Anton,

Please trace user which doesn't have active button 'Send'.

BR,

K.

[former_member689450 · Accepted solution]

Hi Kamil!

I run trace for my user. I looked at the log trace, authorization chek is successful.

[Lluis · Accepted solution]

Hello Anton,

check if inside IB52 you have assigned a partner ( org. ) on I base entrys.

select Ibase entrie on IB52 transaction -> go -> partner

Regards,

Luis

[former_member689450 · Accepted solution]

It's all customize. I set BP (org.) for Customer systems, but button not active.

[Former Member · Accepted solution]

Hi Anton,

Further I try again run SM_WORKCENTER -> create new message, but I can see error "You are not assigned to any iBase entries. Please contact your system administrator" and button "Sent" not active (picture 1). After I entry "Configuration Item" I can see button "sent" not active (picture 2).
2 day ago this function worked.

What was happend during these days ? Please check notes/configurations/TR.

Have you try with SAP_ALL & SAP_NEW profiles ? Still Send button isn't active ?

BR,

K.

[former_member689450 · Accepted solution]

Hi Kamil!

At system work only I.

I have SAP_ALL and SAP_NEW profiles.

The button isn't active after settings business partner->control->calling hours.

When I create message via notif_create, I can't select system/ibase, I look error "No systems assigned to the reporter, or no business partner" (message number DSWP087). But I can select configuration element and create message.

[Former Member · Accepted solution]

Hi Anton,

Check notes 1686260 - Service Desk Message creation fails with "You do not have a business partner assigned. Ple...

1789334 - Message creation using NOTIF_CREATE fails with "No systems assigned to the Reporter, or no...

BR,

K

[former_member689450 · Accepted solution]

Hi Kamil,

thank you for your answer.

I cheked notes 1686260 and 178334, but they didn't help.

[Former Member · Accepted solution]

Hello Anton,

It's strange that notes pointed out to your issue .

Colud you check discussion http://scn.sap.com/thread/429896 author also assign profiles SAP_ALL, SAP_NEW and SU53 didn't show authorization issue.

Please check  whether your PFCG role has auth. objects like:

• crm_ibase
• B_NOTIF_BC
• B_NOTIF_IB

BR,

K.

[former_member689450 · Accepted solution]

I saw discussion, but su53 has not identified the lack of authority.

I have authorization objects:

crm_ibase

B_NOTIF_BC

B_NOTIF_IB

The "Action create messages" should be accessible to all users of the system, it is the most simple function in SolMan.

Identifier in the BP system sees as BP set to automatically incident form.

[former_member689450 · Accepted solution]

Thank you for your answers!!!

I found note  1858608 and this helped me.

Somebody changed external ID (SOL_MAN_DATA_REP) installation to ib52.

Problem solved.

[former_member689450]

Who can suggest where the problem?

All recommendation successfully set

Maybe problem to BP -> Control -> Visiting Hours

When I push button "Visiting hours" I see:

I am not set this chex-box.

When I delete chex-box -> save. Try again open "Visiting hours", I see same. This is normal?

[Lluis]

Hi Anton,

Check that on BP transaction,

Regards,

Luis

[former_member689450]

Hi Lluis!

Identification number entered.