This is my first time configuring Service Desk using the SMIN transaction.
I copied it to ZMIN and everything looks good so far, but I'm having some difficulty related to the "Subject" field in NOTIF_CREATE. It is not being populated.
First things first: which catalog should I use? I1, as it used to be done for SLFN?
Presuming using I1 is correct, I created a new group (ZMSGS), since I'll use custom values for the field.
So, now I have MLDGDM1 and ZMSGS.
How to determine which code group is going to be used when opening an Incident?
Thanks in advance,