Subject field not being populated in NOTIF_CREATE (ZMIN)

[Former Member]

Dear experts,

This is my first time configuring Service Desk using the SMIN transaction.

I copied it to ZMIN and everything looks good so far, but I'm having some difficulty related to the "Subject" field in NOTIF_CREATE. It is not being populated.

First things first: which catalog should I use? I1, as it used to be done for SLFN?

Presuming using I1 is correct, I created a new group (ZMSGS), since I'll use custom values for the field.

So, now I have MLDGDM1 and ZMSGS.

How to determine which code group is going to be used when opening an Incident?

Thanks in advance,

Felipe Assef

[prakhar_saxena]

Hi Felipe

The old Transaction type SLFN is now replaced with new web based transaction type SMIN as mentioned above so you dont have to use Notif_create in solman rather

solman_workcenter or sm_crm (directly) to post an incident.

kindly check this guide for incident management setup

http://www.service.sap.com/~sapidb/011000358700001167622011E

and this one for multi level categorization which is different than category field with earlier version

http://wiki.scn.sap.com/wiki/display/SAPITSM/Multilevel+Categorization

also some more links

http://www.service.sap.com/~sapidb/011000358700001167582011E

http://wiki.scn.sap.com/wiki/display/SAPITSM/Configuration+and+Administration+of+ITSM#Configurationa...

hope this resolves ur doubt

regards

Prakhar

[Former Member]

Hi Felipe,

I believe the old SLFN Catalog/Code Group/Code/Profile configuration no longer applies to the new SMIN/ZMIN Incidents. There is new configuration for SMIN/ZMIN called Solution Category on the WEB UI Incident screen which contains values configured as Problem Categories (look under IT Service Management->General Settings->Define Problem Categories). You also have the 4 tier Category Schema which can be defined as part of ITSM SOLMAN_SETUP or from the WEB UI navigation bar Service Operation work area. We don't use NOTIF_CREATE but use SM_CRM to access the WEB UI screens to create Incidents. If I execute NOTIF_CREATE and select ZMIN, the only data field that can be entered that I see related to Subject/Category is Categorization, which is the Category Schema data.

Hope this ehlps more than confuses.

Kindest regards

Paul