WebGui in IE10 for CRM

[Former Member]

Hello All,

I cannot access CRM application  in WebGui after I used Internet Explorer10 in CRM I have version 7.01 SP9. In logon screen the web page  I got this massage:

You are calling this web site with a browser that is not supported.

Nay idea  what is the problem with WebGui in IE10.

Thanks

Reza

[karthikeyan_natarajan4 · Accepted solution]

Hi Ejersbo,

Could you please attach all the software components patch level of your CRM system. As per the PAM for SAP CRM 7.0 EHP1 - Internet explorer 10 on windows 7 needs SAP WEB UIF 7.01 = SAPK-70103INWEBCUIF. Please paste us current level of this patch.

regards

kartik

[Former Member · Accepted solution]

Hi Karik,

I would like to patch CRM 7.02 to sp14.

Is there any guide for this process, when we should use (Support Pakage Manager for EPB/CRM).

Is it right we can patch just one component in time and not all stack in same time.

Thanks for any advice.

Reza

[karthikeyan_natarajan4 · Accepted solution]

Hi Reza,

It's always good to use SUM for upgrade or applying support stacks or even for single component upgrade. When you plan to apply SP's 14, then most of your components will be upgraded. Please use MOPZ of solution manager to generate the stack.xml and select the target version as CRM 7.02 SP14, which will automatically collects all the patches needed. Later use SUM to apply these patches.

Regards

kartik

[Reagan · Accepted solution]

Hello Reza

I suggest you to create a stack file and select the target patch level.

The maintenance optimizer will take care of the dependencies.

SUM is now the tool for all maintenance activities.

Regards

RB

[Former Member · Accepted solution]

Hi Kartik,

Thanks for reply.

I have  used MOPZ of solution manager to generate the stack.xml and  download  the target version as CRM 7.02 SP14,

Can I use SUM for Patch crm even there is not a part of stack.xml file?

Thanks

[Reagan · Accepted solution]

Can I use SUM for Patch crm even there is not a part of stack.xml file?

You can use SUM to patch the system provided you have the stack file and the SP's downloaded

Regards

RB

[karthikeyan_natarajan4 · Accepted solution]

Hi Reza,

If my understanding is correct, You haven't downloaded SUM which is part of generated stack.xml file right?

No issues with that, you can use SUM 1.0 SP08 which is the latest one for patching. If you have previous SUM release also, no problem in using that. But, it advisable to use the latest version. If any software component is not part of stack.xml file, then you need to select the option Manually prepared directory instead of Stack configuration file in SUM starting screen. Hope i answered your question, if not please let us know.

regards

kartik

[Former Member · Accepted solution]

Hello Reagan,

If I understand you,

I shall use the sum which come with stack file in SP's download stack?

When I download SP14 there wasnot any sum component to choos.

Thanks

Reza

[Reagan · Accepted solution]

Hello Reza

You need to download the SUM file separately.

Regards

RB

[karthikeyan_natarajan4 · Accepted solution]

Hi Reza,

You can download SUM from this location,

Support Packages and Patches - S" SL TOOLSET" SL TOOLSET 1.0" Entry by Component" Software Update Manager (SUM) -->select your OS

and use it for applying support package stack.

regards

kartik

[Former Member · Accepted solution]

Hello Reagan,

I have done it and I am in middel in patch the CRM

Thanks again

Reza

[Reagan · Accepted solution]

Good Luck Reza

Regards

RB

[Former Member · Accepted solution]

Hello any body have any idea of this error?

I got this during preprocessing Phase:

C:\rez\sum_08\SUM\abap\log\SAPKA70214.CRD:

4 ETW000 REPOS LIBMAU19                                 A replaced.

4 ETW690 COMMIT "232820" "52127478"

4 ETW714 end import of "LIMUFUNCINPUT_IBAN" (to shadow tables).

3 ETW674Xstart import of "LIMUFUNCITL_NF_NUMBER_CONDENSE" ...

4 ETW000   1 entry for TADIR~ updated  (R3TRFUGRCOM_BRAZIL_NF_UTILITY                   ).

2EETW165 Function "ITL_NF_NUMBER_CONDENSE (COM_BRAZIL_NF_UTILITY|01)" does not fit into the existing function group "(NF_UTILITY|03)".

3 ETW674Xstart import of "LIMUFUNCITL_NF_NUMBER_CONDENSE" ...

4 ETW000  [     dev trc,00000]  Fri Oct 25 03:00:47 2013                                             99870705  99.870705

4 ETW000  [    dbrsbuf ,00000]  ***LOG BBC=>nametab inconsistency for table TADIR~     regarding view buffering

4 ETW000                                                                                                  23  99.870728

4 ETW000   1 entry for TADIR~ updated  (R3TRFUGRCOM_BRAZIL_NF_UTILITY                   ).

2EETW165 Function "ITL_NF_NUMBER_CONDENSE (COM_BRAZIL_NF_UTILITY|01)" does not fit into the existing function group "(NF_UTILITY|03)".

Thanks

REza

[Reagan · Accepted solution]

Hello Reza

Can you check this SAP note

Note 410128 - Function does not fit into the existing function group

Regards

RB

[Former Member · Accepted solution]

Hello Reagan,

Thanks for reply Again.

I have seen your  advice from http://scn.sap.com/thread/3418374.

Thanks

[Reagan · Accepted solution]

Hello Reza,

Could you also check for other log files in the upgrade directory please ?

Regards

RB

[Former Member]

Yes you can use, this doc will be helpfull,

http://scn.sap.com/docs/DOC-47863

Also have note on known issue using SUM  in CRM.

http://scn.sap.com/thread/3175233

BR,

Prabhakar

[Former Member]

Hi,

I have face simillar issue, try with IE 8 /9.

This will work.

Refecence : SAPNOTE 517484

Regards,

Prabhakar

[Former Member]

Hello,

Thanks for your all advice.

My CRM has version EHP1 7.0

And netweaver has vesion EHP2 7.0 sp9.

I am trying to patch it ro the leatest patch and see this will help.

I will came back with result.

Thanks

Reza

[Former Member]

My sap CRM version is also CRM 7.0 EHP 1 and SAP BASIS 7.02   003 same for SAP_ABA and PI_BASIS.I'm not having any issue with IE 10 and using it in compatibility mode.

[Former Member]

Hi,

Have you seen this:

http://scn.sap.com/blogs/browsup/2012/12/05/internet-explorer-10-desktop-is-now-supported-for-netwea...

I get this error when I try web gui in crm:

[Sriram2009]

Hi

Kindly refer the SAP KBA1921576 - This browser is not supported.

1757252 - How to analyse problems related to session loss or logoff in CRM WebUI

In IE 10 browser configure 'compatibility view setting' check the  'display all  websites in compatibility view' and also in LAN setting of IE uncheck 'automatically detect setting' from connection as you mention above.

Regards

Sriram

[Former Member]

Pl try using IE in compatibility mode.O u can add it in the permanent compatibility settings .

[Former Member]

have u added display intranet sites or the relevant site in compatibility view.I error is still there send me screenshot of ie settings and the error

[Former Member]

Dear Reza,

     Please have a look at the below link  and note 1746385 for the understanding of the issue.

http://scn.sap.com/blogs/browsup/2012/12/05/internet-explorer-10-desktop-is-now-supported-for-netwea...

Regards

Sandy Sam